# AI tools for customer support

> What customer support most often want to make easier, and the AI and productivity tools that help.

## Customer support
Answer customers quickly, day and night. All: https://suitly.si/needs/customer-support
- [Freshdesk](https://suitly.si/tools/freshdesk) by Freshworks (AI-powered) — Help desk with ticketing, knowledge base and AI agents Price: Free trial (The 14-day free trial provides instant access to the Enterprise plan.); from their website.
- [Intercom](https://suitly.si/tools/intercom) by Intercom (AI-powered) — AI agent and help desk for chat-first support Price: Free trial (The free trial lasts 14 days, requires no credit card, and includes all features, Fin, and add-ons.); from their website.
- [Zendesk](https://suitly.si/tools/zendesk) by Zendesk (AI-powered) — Help desk for emails, chats and calls, plus a help center Price: Free trial (The page offers a free trial via the 'Try it for free' button, but does not specify the duration or limits of the trial.); from their website.
- [Gorgias](https://suitly.si/tools/gorgias) by Gorgias (AI-powered) — Help desk built for online stores Price: Free trial (The page offers a free trial for the Starter, Basic, and Pro plans, with some options requiring no credit card.); from their website.
- [CustomerReplies](https://suitly.si/tools/customerreplies) by Surge Software (AI-powered) — Answer customer questions on your website and WhatsApp, day and night Price: Free trial (Your first 3 months (90 days) are free with every feature included.); confirmed by the maker.

## Help centre
Publish answers so customers help themselves. All: https://suitly.si/needs/help-center
- [Freshdesk](https://suitly.si/tools/freshdesk) by Freshworks (AI-powered) — Help desk with ticketing, knowledge base and AI agents Price: Free trial (The 14-day free trial provides instant access to the Enterprise plan.); from their website.
- [Intercom](https://suitly.si/tools/intercom) by Intercom (AI-powered) — AI agent and help desk for chat-first support Price: Free trial (The free trial lasts 14 days, requires no credit card, and includes all features, Fin, and add-ons.); from their website.
- [Zendesk](https://suitly.si/tools/zendesk) by Zendesk (AI-powered) — Help desk for emails, chats and calls, plus a help center Price: Free trial (The page offers a free trial via the 'Try it for free' button, but does not specify the duration or limits of the trial.); from their website.
- [HelpCenterKit](https://suitly.si/tools/helpcenterkit) by Surge Software (AI-powered) — Publish a help center your customers can search and ask Price: Free trial (Your first 3 months (90 days) are free with every feature included.); confirmed by the maker.
- [Document360](https://suitly.si/tools/document360) by Kovai.co — Build a searchable help center and knowledge base Price: Free plan not confirmed; from their website.

## Email replies
Clear your inbox faster. All: https://suitly.si/needs/email-replies
- [Grammarly](https://suitly.si/tools/grammarly) by Grammarly (AI-powered) — Fix grammar and tone and write clearer, wherever you type Price: Free plan (The free plan allows users to write without spelling and grammar mistakes, see their writing tone, and generate text with 100 AI prompts per month.); from their website.
- [Microsoft 365 Copilot](https://suitly.si/tools/microsoft-365-copilot) by Microsoft (AI-powered) — AI help inside Outlook, Word, PowerPoint and Teams Price: Free plan not confirmed; public info, not yet checked.
- [Superhuman](https://suitly.si/tools/superhuman) by Superhuman (Grammarly) (AI-powered) — Fast email with AI that drafts your replies Price: Free plan (The free plan includes basic inline suggestions from Grammarly and other agents, chat with tabs and apps, and the ability to create editable, shareable docs.); from their website.
- [InboxDraftWriter](https://suitly.si/tools/inboxdraftwriter) by Surge Software (AI-powered) — Your email sorted and replies drafted, never sent without you Price: Free trial (Your first 3 months (90 days) are free with every feature included.); confirmed by the maker.
- [Shortwave](https://suitly.si/tools/shortwave) by Shortwave (AI-powered) — AI email assistant for Gmail that drafts and organises Price: Free trial (The page offers a 14-day free trial for all plans.); from their website.

## Answering calls
Never miss a call, even after hours. All: https://suitly.si/needs/answer-phone-calls
- [Exotel](https://suitly.si/tools/exotel) by Exotel (AI-powered) — Cloud phone numbers, IVR and call routing for Indian businesses Price: Free plan not confirmed; public info, not yet checked.
- [Dialpad](https://suitly.si/tools/dialpad) by Dialpad (AI-powered) — Cloud business phone with AI call notes and agents Price: Free trial (Dialpad Connect offers a free trial for 14 days.); from their website.
- [Smith.ai](https://suitly.si/tools/smith-ai) by Smith.ai (AI-powered) — AI and human receptionists who answer your calls Price: Free plan (The free plan includes 25 calls per month with a cost of $3.00 per call after that limit is reached.); from their website.
- [Aircall](https://suitly.si/tools/aircall) by Aircall — Cloud phone for sales and support teams Price: Free trial (The page offers a 'Try for free' option and 'Get free access' to plans, but does not specify the duration or limits of the trial.); from their website.
- [CallAnswerDesk](https://suitly.si/tools/callanswerdesk) by Surge Software (AI-powered) — An AI receptionist that answers calls, books visits and takes messages Price: Free trial (Your first 3 months (90 days) are free with every feature included; test calls in the browser are free.); confirmed by the maker.

## Social media posts
Plan and publish posts in one place. All: https://suitly.si/needs/social-posts
- [Sprout Social](https://suitly.si/tools/sprout-social) by Sprout Social — Publish, engage and listen across social networks Price: Free trial (The free trial lasts for 30 days and does not require a credit card.); from their website.
- [Hootsuite](https://suitly.si/tools/hootsuite) by Hootsuite — Schedule, monitor and report on social media Price: Free trial (The free 14-day trial includes daily posting limits of 10-20 posts per organization and does not allow bulk scheduling.); from their website.
- [SocialPostScheduler](https://suitly.si/tools/socialpostscheduler) by Surge Software (AI-powered) — Plan a month of social media posts from one short brief Price: Free trial (Your first 3 months (90 days) are free with every feature included.); confirmed by the maker.
- [YourPostWriter](https://suitly.si/tools/yourpostwriter) by Surge Software (AI-powered) — LinkedIn posts that sound like you, written in minutes Price: Free trial (Your first 3 months (90 days) are free with every feature included.); confirmed by the maker.
- [Canva](https://suitly.si/tools/canva) by Canva — Design posts, slides and videos from templates Price: Free plan not confirmed; public info, not yet checked.

## Brand mentions
Know when people talk about you. All: https://suitly.si/needs/brand-monitoring
- [Brandwatch](https://suitly.si/tools/brandwatch) by Cision (AI-powered) — Listen to what people say about your brand online Price: Free plan not confirmed; from their website.
- [Meltwater](https://suitly.si/tools/meltwater) by Meltwater (AI-powered) — Media and social monitoring for PR and marketing teams Price: Free plan not confirmed; from their website.
- [Brand24](https://suitly.si/tools/brand24) by Brand24 (AI-powered) — Track brand mentions and sentiment across the web Price: Free trial (The free trial lasts for 14 days and does not require a credit card.); from their website.
- [Mention](https://suitly.si/tools/mention) by Mention (AI-powered) — Get alerts when your brand is mentioned online Price: Free trial (The page offers a free trial but does not specify the duration or limits of the trial in the provided text.); from their website.
- [Sprout Social](https://suitly.si/tools/sprout-social) by Sprout Social — Publish, engage and listen across social networks Price: Free trial (The free trial lasts for 30 days and does not require a credit card.); from their website.

Page: https://suitly.si/for/support