# Freshdesk

> Help desk with ticketing, knowledge base and AI agents

By Freshworks — https://www.freshworks.com/freshdesk/. Listed on Suitly: https://suitly.si/tools/freshdesk

## What it does
Customer support software from Freshworks. Handles tickets from email, chat and social, with a knowledge base.
- Ticketing and automations
- Knowledge base
- Freddy AI agent

## Price
Free trial. The 14-day free trial provides instant access to the Enterprise plan. The cheapest paid plan is $19 /agent/month, billed annually.
Source: from their website (https://www.freshworks.com/freshdesk/pricing/, checked 2026-11-04).

## Good for
- Jobs: Customer support, Help centre
- People: Customer support, Any small business
- AI-powered: yes, AI does the core job
- Where: Everywhere
- Languages: en