by Freshworks
Help desk with ticketing, knowledge base and AI agents
The 14-day free trial provides instant access to the Enterprise plan.
From their website
CustomerReplies
AIFree trialby Surge Software
Answer customer questions on your website and WhatsApp, day and night
What it does
CustomerReplies is an AI support agent you train on your own website and documents. It answers customers on your website, WhatsApp and other channels with links to its sources, and hands the chat to your team when it can't help. It is for online shops, service businesses and support teams.
- Learns from your website, files, Q&A, Notion and Google Docs
- Answers with links; removes links not in your sources
- Website, WhatsApp, Telegram, Instagram, Messenger, Slack, email
- Checks order status in Shopify or WooCommerce
- Hands chats to your team with an alert
- Shows questions it could not answer and drafts answers
Not for: Answers in English only (it understands other languages); No one-click WhatsApp sign-up; you connect your own Meta app; No phone app.
Price
Free trial. Your first 3 months (90 days) are free with every feature included.
After that you pay only for what you use, at cost, with no subscription; monthly plans are coming soon.
Confirmed by the maker, 2026-11-04
- Good for
- Customer support
- Who uses it
- Customer support, Shops & retail, Any small business
- Where
- Everywhere
Visit CustomerRepliesConfirmed by the maker
Made by Surge Software, the company behind Suitly. It is ranked by the same rules as every other tool.
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